Tripmapper Ltd ("TripMapper" or "we" or "our" or “us”) respects your privacy and is committed to protecting your Personal Data.
Please read the Policy, and any other privacy or fair-processing policy provided to you on specific occasions, so that you have a clear understanding of how we interact with your Personal Data. Any other relevant policy supplements, and does not override, the others.
Please note that TripMapper Services are not intended for children, and that we do not knowingly collect Personal Data relating to children.
Please note that TripMapper Services contain links to and from third party websites. Please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any Personal Data that may be collected through these websites or services. Please check the privacy policies before you submit any Personal Data to these websites or use these services.
Here are some key details about us:
Company name: Tripmapper Ltd
Place of incorporation: England and Wales
Registered company number: 12755452
Registered address: 20-22 Wenlock Road, London, England, N1 7GU
Under the UK General Data Protection Regulation ("UK GDPR"), tailored by the Data Protection Act 2018, we are considered to be a ‘controller’. As a controller, we are responsible for, and control the processing of, your Personal Data. We are registered as a data controller with the Information Commissioner’s Office (“ICO”), which is the UK’s independent body set up to uphold information rights.
Personal data is information about a living individual from which that individual can be identified (whether through one piece of data alone or through a combination of data) ("Personal Data"). Anonymous data, from which a person’s identity has been removed, is not Personal Data.
In the course of our business we may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together as follows:
We collect aggregated data for statistical purposes, such as assessing the popularity of certain pages on our Website. Aggregated data does not reveal your identity (either directly or indirectly), and is not considered to be Personal Data. To the extent that we use or combine any aggregated data so that you can be identified, we would treat the aggregated data as Personal Data and would therefore use it only in accordance with this Policy.
In all cases, we do not collect more Personal Data than we believe is necessary.
We will use different methods to collect Personal Data about you:
Directly from you, for example when you:
It is important that the Personal Data we hold about you is accurate and current. Please keep us informed if your Personal Data changes during your relationship with us.
From third parties and publicly available sources, for example:
From location data as some of our location-enabled services require your Personal Data for the feature to work.
We will only use your Personal Data when the law allows us to, and we will not use it more extensively than we believe is required.
Most commonly we will use your Personal Data in the following circumstances:
To process Personal Data, we must have a lawful basis. We always ensure that this is the case, and we set out below the lawful bases on which we most frequently rely. Note that more than one basis may apply at any given time. Please contact us if you would like more information on this using the contact details contained in section 15 below.
Our most frequently used legal bases are as follows:
Generally we do not rely on consent as a legal basis for processing your Personal Data, save where we deem it necessary. We will always be clear whenever we intend to process on the basis of consent, and we will process lawfully and only for the purpose for which consent was given.
Purposes for which we will use your Personal Data
The table below describes the ways we plan to use your Personal Data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Type of data
Lawful basis for processing
To register you as a new user.
To process and deliver TripMapper Services, or to receive your services, including:
a) providing TripMapper Services to you, or receiving services from you
b) managing payments
c) collecting money owed to us, and making payments
To manage our relationship with you, including:
a) notify you about changes to our Terms of Service or this Policy
b) communicating with you in the ordinary course of business
c) asking to you provide feedback or take a survey
To administer and protect our business, our Website, our Mobile App and our Web App (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
To use data analytics to improve TripMapper Services, marketing, customer relationships and experiences
To comply with taxation laws and other binding obligations
To manage our business
Change of purpose
We will only use your Personal Data for the purposes for which we collected it, unless we fairly consider that we need to use it for another reason and that is compatible with the original purpose. If you wish to receive an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis that allows us to do so.
We may provide your Personal Data to the following recipients for the purposes set out in this Policy:
In all cases, we require third parties to use your data lawfully and only for specified purposes, and to observe strict standards of security.
To be able to become a TripMapper customer, we will need some or all of the Personal Data described above.
If we do not receive the data, it will not be possible for you to have a TripMapper account and become a TripMapper customer.
You can update your information at any time in the Web App and Mobile App in the ‘Account Settings’ section.
The TripMapper Services may provide features that requires your precise location and the use of location services on your mobile device. You may enable or disable these TripMapper Services within your TripMapper account and the privacy settings in your mobile device.
We may store your contact details, and carry out marketing profiling activities, for direct marketing purposes.
If you have given your consent, or if we are otherwise permitted to do so, we may contact you about TripMapper Services that may be of interest to you.
You will be given the opportunity to opt out each time you are contacted, and you may also opt out at any other time. This will not affect the lawfulness of processing that took place prior to your opt-out. We never pass your details to third parties so that they can market to you for their own purposes.
Please note that even if you unsubscribe from promotional email messages, we may still need to contact you with important transactional information related to your TripMapper account and your use of the TripMapper Services. For example, even if you have unsubscribed from our promotional email messages, we will still send you emails relating to security, billing, or TripMapper account services such as password reset.
You may manage the push notifications sent by TripMapper Services through your personal device settings.
Cookies, analytics and tracking
Whenever we transfer your Personal Data from the UK to another country to meet our purposes, we will either ensure that:
All information you provide to us is stored on our secure servers. The TripMapper Services operate from data centers in the United Kingdom.
We have security measures in place designed to prevent data loss, to preserve data integrity, and to regulate access to the data. Only our members, authorised employees and third parties processing data on our behalf have access to your Personal Data.
We take all reasonable steps to keep your data safe and secure and to ensure that only those with a legitimate interest to access your data can do so. Once we have received your Personal Data, we will use procedures and security features to try to prevent unauthorised access.
Please contact us using the details in section 15 below if you would like more information about this.
No method of transmission over the Internet or method of electronic storage is completely secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
We will only retain your Personal Data for as long as is reasonably necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your Personal Data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
To determine the appropriate retention period for Personal Data, we consider the amount, nature and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
In some circumstances we will anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
We would like to draw your attention to the following rights that you have in relation to your Personal Data:
a) if you want us to establish the data's accuracy
b) where our use of the data is unlawful but you do not want us to erase it
c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
In all cases, we will reply within the time limits set by law.
Please contact us using the details in section 15 below if you would like to know more about, or to exercise, these rights. These rights are subject to certain limitations that exist in law. Further information about your information rights is available on the ICO’s website.
We may change this Notice from time to time. You should check this Policy on our Website occasionally, in order to ensure you are aware of the most recent version.
We hope that you will be satisfied with the way in which we approach and use your Personal Data. Should you find it necessary, you have the right to raise a concern with our supervisory authority, the ICO.
However, we very much hope that if you have a complaint about the way in which we handle your Personal Data, you will contact us in the first instance using the contact details in section 15 below, so that we have an opportunity to resolve it.
If you would like to contact us about this Policy or our use of Personal Data, including if you wish to receive further information, our details are as follows:
For the attention of: The Privacy Manager
This Policy is written in the English language. If any translated versions of this Policy conflict with the English language version, the English language version of this Policy shall control.
This Policy complies with the United Kingdom’s GDPR and Data Protection Act 2018. You agree that we may collect and use your Personal Data in accordance with this Policy and that you will not hold TripMapper accountable for any potential non-observance of your local data legislation if outside the United Kingdom.